Personal Identifiers: We collect your name, physical address for service delivery, telephone number, and email address to manage your requests and communicate schedules.

Device and Technical Information: Through common analytics tools, we may collect your IP address, browser type, operating system, and approximate geographic location to improve our website experience and verify regional availability.

Service Data: This includes details about the appliances requiring repair, diagnostic symptoms described, and historical repair records associated with your profile.

We use the information we collect to schedule and confirm technician visits, provide accurate repair quotes, and send important service-related updates.

Operational data helps us optimize technician routing across Miami-Dade, Broward, and Palm Beach counties, ensuring rapid deployment and response times.

We also use information to fulfill legal obligations, protect our rights, and prevent fraudulent activity or misuse of our platform.

Technicians and Essential Providers: We share necessary details (name, address, appliance type) with our field technicians or certified third-party service providers who are authorized to perform repairs on our behalf.

Legal Compliance: We may disclose information if required by law, court order, or to protect the safety and rights of our staff and customers.

While no online platform is 100% secure, we use encrypted connections for data transfers and limit internal access to sensitive customer information to personnel who require it for their specific job functions.

We retain your information for as long as necessary to provide services, resolve disputes, and maintain historical repair records for future diagnostics.

You may request access to, correction of, or deletion of the personal information we hold by contacting us directly. Please note that certain data may need to be retained for legitimate business or legal purposes, such as warranty tracking or tax reporting.

If you receive communication from us and wish to opt-out, you may do so at any time by following the instructions in the message or contacting our concierge.